3D Media Group - Company Overview
How do you follow up with me?
In order for us to expedite your order you need to give us your daytime and evening phone numbers at the time you place your order. If you are on a tight deadline and looking for quick turnaround, it is also a good idea to give us the name and phone number of someone else who can speak knowledgeably, answer questions, and make decisions about you job.
What are my responsibilities concerning proofing?
We do not proof jobs! By the time the job goes to the press, all edits should be final, the copy carefully proof read, and design issues settled. When you go to press, make sure the copy has been pre approved. WE ARE NOT RESPONSIBLE FOR PROOFING ANY SUBMITTED JOBS.
Do I need to contact you regarding shipping of my order?
Yes. Please make sure you contact us to arrange your shipping in order for us to get you your job on time. If you do not make prior shipping arrangements your job will be placed on hold at our pick up facility.
How do I cancel a job already in progress?
Due to the nature of the 24 hour turnaround, we process jobs as soon as they are received. If you need to cancel an order you have placed, you must call and speak to a PK Graphics representative. If we can catch the job before it goes to print, we will be more than happy to cancel it, but if the job is already plated and scheduled for production, you are responsible for full payment.
If I need help with my flyer or print job what can I do?
You have several options available to you. 1) you can contact our design department and coordinate/arrange for custom design services for your print job. 2) you can access some of our online resources, such as the templates section, the stock graphics section and the submission guidelines. Either way, you're likely to find what you need. If in doubt, give us a call.
